The primary focus will be providing phone support to customers using remote access tools to troubleshoot, as well as on-site support when it is required. Fuel expenses are reimbursed based on mileage. We offer 24-hr support to our customers, but any after-hours on-site work is paid an additional hourly rate.
The person will have to learn various functions of the restaurant software including taking orders, programming menu layouts, and managerial functions. They will also be responsible for various office duties such as billing and collections. The person must work well with others and be able to patiently help customers with technical problems, especially those with little or no knowledge of computers.
Requirements:
40 hrs/wk 9:00am-6:00pm M-F
After-hours phone support (paid, on a rotating schedule)
Must live within 20 miles of Mentor office
30% Travel
Must have reliable transportation and a clean driving record.
Must have background in Windows 98-XP as well as PC hardware and networking.
Must pass background check
Must be self-motivated and organized
Must work well with others and be patient with customers on the phone
Must have sense of humor (You will be tested/probed to verify)
Experience:
Computer POS experience BIG +
Restaurant experience +
Help Desk experience +
A+
N+
- Required Programming exp. On PBX or Key Systems- Nortel or Avaya experience preferred
- Multiple shifts available - Part time possible
- Appropriate candidate will have the following:
- basic data network troubleshooting skills;
- excellent communication skills
- ability to work independently
- reliable and able to take direction
Send resume, references, & salary history / requirements via email to: ohclt@deployus.com
-- Include city and state in response heading please.
Design, documentation and delivery of customer on-boarding solutions
Support the planning, development, and implementation of systems updates, modifications, and additions for existing client base.
Installation, set-up, monitoring and tuning of client computers and network infrastructure
Recommend acquisitions and modifications as they relate to client application needs
Must document visually and verbally all system changes and process changes
Research, evaluate, and recommend new technologies, products, and services
May serve as project coordinator for medium/large IT infrastructure and maintenance projects.
Act as a technical advisory in project planning/IT meetings
Work on internal projects for client company.
Serve as second-level of support to staff including:
Handle moderate to complex problem resolution
Train other staff on latest technology
May instruct, direct, and check the work of less experienced staff
Provide on-call support for client company's Help Desk as required.
Perform other related duties as assigned.
What Kind of Candidate Are We Looking For?
VMWare
Citrix XenServer
Citrix XenApp
2-4+ yrs networking experience with TCP/IP, NAT, WINS, DHCP, SMTP, DNS, LAN and WAN
2+ yrs understanding and experience with Internet security/firewall security configurations
Bachelors in IS or demonstrated experience
Additional Skills Desired
Familiarity with Cisco Technology and products and network security implementations
HP/Lefthand Certified
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plan & solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Client company reserves the right to modify this description as business needs dictate.
Compensation: 50K-plus & Total Benefits
Cleveland, Ohio based company - The majority of the field work is currently in Ohio. Candidate should be from the Cleveland area.
Black Berry, VoIP & Internet provided by client company
This position offers:
Major medical, vision and dental insurance
401(k)
Life and disability insurance coverage
Tuition reimbursement
Duties for this position:
Provide technical support to our customers via telephone and e-mail
Diagnose, troubleshoot, and resolve software and hardware problems
Communicate product problems and issues to our development team
Additional technical responsibilities depending upon experience
The candidate we seek has:
Proven experience in a technical support position
Excellent verbal and written communication skills
A logical approach to problem solving
4+ years experience supporting Windows applications
Experience with Microsoft Office and SQL Server
Network administration experience
The ability to handle a fast paced environment
A whatever it takes attitude and dedication to customer service
If you are one of the rare breed we are seeking, write me. To be considered, your salary history and a cover letter describing your commitment to world-class technical support must accompany your resume.
Typical daily responsibilities would include: stocking, repairing and maintaining the performances of our games and rides. Ensuring safety of our Guests and Cast. Performing preventative maintenance on our games, rides, equipment and facility. Making sure the games, rides, Game Rooms and Tech's Room is clean and orderly. Interacting with Guests; teaching our kids, assisting parents, playing our games and having FUN while at work. Other duties may be required by Management.
This is an hourly position (paid every two weeks), offers meal discounts and the potential for future growth and responsiblities. You would earn a performance review in as little as 30 days (or within three months) and your starting salary would be re-evaluated at that time!
CANDIDATES ARE INVITED TO BE PREPARRED TO FILL OUT AN APPLICATION (WITH OR WITHOUT A RESUME) AND BRING IT TO THE ATTENTION OF EITHER HOLLISTER OR GARY AT THE CHUCK E. CHEESE'S OF MAYFIELD HEIGHTS (GOLDEN GATE PLAZA) ANY WEEKDAY. BUSINESS PERMITTING YOU MAY QUALIFY FOR AN ON-THE-SPOT INTERVIEW.
You must have a good personality and undertake responsiblity for assisting our clients with installation, troubleshooting and documentation of hardware and software.
You should have experience with: Software and e-mail support, Network printer setup and troubleshooting, Microsoft Windows, Windows Active Directory, LAN/WAN network knowledge: TCP/IP, WINS, DNS, DHCP.
Pay Rate: $10.00 to $15.00 per hour. We have excellent benefits.
Candidates should be self-motivated individuals with the ability to operate independently, organize, document, and think systematically. Applicant will be expected to provide prior work experience as supporting evidence of these skills. A reliable vehicle is mandatory. Special projects, longer hours, and travel will be required from time to time.
Responsibilities will include but are not limited to:
-Providing frontline customer support for students and teachers, including hardware and software troubleshooting and diagnosis -Repair Apple hardware and software products. -Manage all aspects of repair workflow, including open repairs prioritization, case management, and service part order management. -Provide technical support for in-house Apple systems. -Research order and repair status for client.
-Maintain an organized and efficient repair workplace
Compensation:
Competitive compensation package with paid vacation, paid certification.
Position will initially be part-time three days a week, with potential to become full time.
Primary Responsibilities:
*Maintain, troubleshoot, repair, complete part swap outs as needed within a territory.
* Provide customer service to clients in the assigned territory.
*Document hardware problems and their resolution when needed.
Minimum requirements for this position include, but are not limited to:
* A+ Certification - Required
* Must possess great customer service skills.
*Ability to complete 4.6 calls per day.
* Ability to work 24-30 hours per week. Must be available to work from 8:00 AM - Till service calls are completed each day.
* Networking experience helpful but not required.
* Desktop repair experience.
*Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record.
* Special Physical Requirements: Ability to move and lift objects up to 50 pounds.
*Travel: Daily travel from office to office within the metro area.
Pay rate: $10.00 per hour, plus Travel by private auto will be compensated at 48.5 cents for the first 225 miles driven in each week. Subsequent miles driven in the same week will be reimbursed at the rate of 20 cents per mile.
Overview:
In this position, the Support Technician will be required to speak and write fluent Japanese and provide analytical and technical assistance in projects. This position also serves in the capacity of Primary and/or Secondary Account Manager for clients. The ideal candidate will possess a background in Information Technology. Background in the area of regulatory compliance issues will also be helpful. This position is located in Massillon, Ohio.
Responsibilities:
Provide assistance to the project management team in analyzing and understanding requirements.
Assist in the development of work order specifications to be approved by the client and used by the internal development team.
Provide quality assurance for the completion of project tasks as described in the work orders.
Provide troubleshooting, problem correction, assistance and instruction to client staff remotely to resolve software problems or to generally support the clients use of the MSDgen software.
Determine client needs; recommend and implement solutions to ensure minimum delay and effective operation for system users.
Help maintain and update technical documentation such as system configurations, procedures, problem fixes and client support procedures.
Help develop, update and distribute user instructional documentation as needed.
Provide work performance input to supervisor.
Perform other related duties as required or assigned.
Travel to Japan 4-6 times per year.
Qualifications:
Must be fluent in Japanese and English, both verbal and written.
Excellent technical aptitude required.
Experience working with Database Managements Systems (DBMS) such as Oracle, Microsoft SQL Server, or Microsoft Access required.
SQL programming experience preferred.
Experience participating in IT projects is a plus.
Experience using enterprise software such as SAP, JDE, Ross, Intentia, Adage, etc. is a plus.
Ability to communicate effectively both orally and in writing.
Superior customer service skills.
Must be detail oriented and able to multi-task to meet standard response times and deadlines.
Ability to work independently and as part of a team.
Ability to travel to Japan several times per year.
Education and Experience Requirements:
Bachelors Degree in Computer Science, Chemistry or related field, preferred.
2-3 years of progressively responsible experience in at least two of the following categories:
o SQL programming and development
o Chemistry or chemical engineering
o Chemical hazard communication
o Project management
o Technical Product support
Or, any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.
3E offers competitive compensation and benefits as well as a dynamic, challenging work environment.
Visit our web site at www.3Ecompany.com for more information.
Provide support to customer inquiries related to complex software application issues or questions and ensure customer expectations are exceeded.
Identify, troubleshoot, and resolve complex processing, application usage, or business issues.
Understand customer needs, business requirements, and priorities. Develop solutions and recommendations based on business needs.
Proactively identify and own issues through resolution working with other team members and development groups.
Support user acceptance testing for implementations and software releases.
Develop tools and educate customers on software applications, usage and functionality.
Perform installation of code releases and patches
Document client application issues
Requirements:
Bachelors degree or equivalent work experience
Excellent oral and written communication skills
Demonstrated excellent customer service skills, initiative and good judgment
Strong analytical and problem solving abilities, with attention to detail for documenting client issues, defining the steps to recreate the problem and defining requirements for resolution
PC Power User including experience in installing applications
Prefer some experience with property management, commercial/residential real estate, payables and/or receivables accounting, or leasing systems experience
Self motivated team player with a customer focus
IT background including ability to define, write and execute SQL statements
Experience with property management systems from Intuit (MRI), JD Edwards or Yardi Voyager desirable
Yardi is a great place to work!!!
This could be your opportunity to get your foot in the door to a successful, growing company!
If this sounds like your kind of place, please submit your resume by e-mail only to: USAJobs@yardi.com Subject: TSA
The primary focus will be providing phone support to customers using remote access tools to troubleshoot, as well as on-site support when it is required. Fuel expenses are reimbursed based on mileage. We offer 24-hr support to our customers, but any after-hours on-site work is paid an additional hourly rate.
The person will have to learn various functions of the restaurant software including taking orders, programming menu layouts, and managerial functions. They will also be responsible for various office duties such as billing and collections. The person must work well with others and be able to patiently help customers with technical problems, especially those with little or no knowledge of computers.
Requirements:
40 hrs/wk 9:00am-6:00pm M-F
After-hours phone support (paid, on a rotating schedule)
Must live within 20 miles of Mentor office
30% Travel
Must have reliable transportation and a clean driving record.
Must have background in Windows 98-XP as well as PC hardware and networking.
Must pass background check
Must be self-motivated and organized
Must work well with others and be patient with customers on the phone
Must have sense of humor (You will be tested/probed to verify)
Experience:
Computer POS experience BIG +
Restaurant experience +
Help Desk experience
MS or hardware certifications a big plus
Overview:
The person in this position is required to speak and write fluent Japanese and will perform technical applications programming work to provide support for client computer/software systems and users. The position also involves supporting the companys implementation and upgrade projects by providing development, modification and installation of application software. This position also serves in the capacity of Primary and/or Secondary Account Manager for clients. The Support Services position is located in Massillon, Ohio.
Responsibilities:
Provides technical application development and quality assurance effort in the completion of project tasks as described in project request work orders.
Provides troubleshooting, problem correction, assistance and instruction to client staff remotely to resolve software problems or to generally support the clients use of the MSDgen software. Determines client needs; recommends and implements solutions to ensure minimum delay and effective operation for system users.
Develops, maintains and updates technical documentation such as system configurations, procedures, problem fixes and client support procedures. Develops, updates and distributes user instructional documentation as needed.
Install the MSDgen software product(s) on client systems both remotely and on-site. Installations include upgrades of existing systems and any corresponding client training.
Provides work performance input to supervisor.
Performs other related duties as required or assigned.
Travel to Japan 4-6 times per year will be required.
Qualifications:
Considerable knowledge of computer systems, office automation and Windows software applications.
Proficient with SQL
Must speak and write fluent Japanese.
Ability to troubleshoot common software problems.
Ability to maintain and be responsible for certain company equipment such as notebooks, PDAs and cell phones.
Ability to establish and maintain effective working relationships with supervisors, other employees and client staff.
Ability to communicate effectively both orally and in writing.
Superior customer service skills.
Must be detail oriented and able to multi-task to meet standard response times and deadlines.
Excellent time management and organizational skills.
Ability to work independently and as part of a team.
Ability to travel to Japan several times per year.
Education and Experience Requirements:
Bachelors Degree in Computer Science or related field, preferred. .
3-5 years of progressively responsible related experience in an information technology position.
Or, any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.
3E offers competitive compensation and benefits as well as a dynamic, challenging work environment.
Apply Now: Send resume to jobs@3ecompany.com
Visit our web site at www.3Ecompany.com for more information.
You must have a good personality and undertake responsiblity for assisting our clients with installation, troubleshooting and documentation of hardware and software.
You should have experience with: Software and e-mail support, Network printer setup and troubleshooting, Microsoft Windows, Windows Active Directory, LAN/WAN network knowledge: TCP/IP, WINS, DNS, DHCP.
Pay Rate: $10.00 to $15.00 per hour. We have excellent benefits.