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favorite this post Member Services - Overnight - Planet Fitness (Mentor Mall and Solon) hide this posting unhide

compensation: MIN - TBD
employment type: full-time

Mentor and Solon Planet Fitness is now hiring for overnight member service team members. If you feel you meet the job description below please apply at the following links:

If you would like to apply for Mentor Overnight Member Service Team
https://pfcareers.careerplug.com/jobs/889839/apps/new

If you would like to apply for Solon Overnight Member Service Team
https://pfcareers.careerplug.com/jobs/892426/apps/new

OVERNIGHT CLOSER
Location: Solon, OH
Type: Full Time

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Close shift for that business day.
Create a bank deposit for next day.
Qualifications/Requirements

Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands

Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Ability to work 3rd shift (overnights).
Must be able to occassionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6850689991

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