We are a National Company with an immediate opening for an experienced and effective Call Center Manager for our Cleveland Call Center! We have a great compensation package that includes paid vacations, 401K and medical insurance.
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Call Center Manager responsibilities include:
- Hire, train and onboard new Call Center Agents as required to meet quotas
- Provide coaching and assistance to call center agents on an ongoing basis
- Develop presentations and talks to motivate and educate call center agents
- Communicate company goals to associates so every employee understands his or her role
- Conduct periodic surveys of customers and potential customers to ensure quality control
Your Call Center Manager qualifications and skills:
- 5+ years' experience in telemarketing or an outbound call center environment
- Familiarity with telemarketing software systems
- Excellent communication, management, interpersonal and leadership skills required
- Advanced conflict resolution skills required
Send resume for immediate consideration.