Installation Manager

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Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, every step. Bringing innovive products, the best people, and the highest standards to every project. 

Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the pented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review plforms. 

We are powered by extraordinary people. Our innovive products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installion offices and comprehensive field support offices in New York and Hudson, Ohio. We’re proud to say we’ve been consistently named one of the fastest-growing prive companies by Inc. 5000 and recognized as a top employer nionally. The benefits of working Leaf Home are wide-ranging and include:  

Industry-best compension packages | Competitive health, dental, and vision insurance | 401k with company mch | Paid time off including paid parental leave | Individualized career development programs | Childcare assistance | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee.

Position Summary: The Installion Manager is responsible for the daily operions of the Installion department within a local field office. Provides leadership and tactical execution on daily production activities involving customer scheduling, service resolution, training, and management of local third-party installion network.  

Essential Duties and Responsibilities:

• Assign installion jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling applicion when possible 

• Identify opportunities in daily operions to pull forward jobs and maximize speed to installion 

• Work with the customer to schedule jobs based on installer availability and customer preferences 

• Review and publish daily installion and service reports to identify wins and opportunities for improvement 

• Work with office administrive staff to ensure organized workflow of jobs from schedule to install completion 

• Partner with Service and Sales Operions teams to proactively address customer issues and resolve on first service call 

• Train, coach and develop installion employees and contractors both in the office and in the field 

• Improve subcontractor retention res through impactful training and engagement 

• Responsible for driving proficiency and efficiency amongst installion subcontractors 

• Works with the Field Trainer on individual performance, abilities, and capacities of the installers 

• Partner with leadership on identifying systemic training gaps and propose solutions to address gap 

• Collabore with all office and corpore functional teams  

• Recruit subcontractors as needed to expand installion capacity 

• Must hold a valid driver's license. 

• Performs other duties as assigned by supervisor. 

Experience and Minimum Qualificions:

• High School Diploma or equivalent.

• 3+ years of successful experience in home construction, remodeling, and/or installion management. 

• Track record of successfully recruiting, training, coaching, and onboarding subcontractors. 

• Demonstred superior quality and tention to detail in all facets of the installion process. 

• Ability to teach others through hands-on and documention-based learning methods. 

• Ability to juggle various work activities and shift their tention from one task to another to meet the demands of different stakeholders without “dropping the ball”. 

• Must have a truck or van with the ability to carry ladders of various heights.

• Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality. 

• Apply active listening skills through the ability to comprehend informion presented and respond thoughtfully. 

• Detail-oriented and can focus on the task hand, no mter how minute, by finding the most efficient and effective phway to completion. 

• Excellent verbal and written communicion skills are required for communicing with internal and external parties in a manner th is both articule and professional. 

• Ability to logically connect ideas, scrutinize and evalue arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection. 

• Ability to provide timely and emphetic help through in-person, phone, email, and social media avenues th keeps the co-worker or customer’s needs the forefront of every interaction. 

• Ability to communice effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relionships across all levels of the organizion. 

• Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions. 

• Familiarity and comfort using ladders of various heights. 

• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access). 

• Must be legally authorized to work in the country of employment without sponsorship for employment visa stus (e.g., H1B stus). 

Preferred Knowledge, Skills, Abilities or Certificions:

• Experience in residential remodeling, plumbing, electrical, bhroom, and kitchen installion. 

Travel Requirements:

• Less than 10% domestic travel required.

Overtime/Additional Hours Requirements:

• Additional Hours May Be Required (Exempt Positions).

Physical Requirements

• Normal Office Environment.

• Indoor work in a clime-controlled environment.

• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Diversity and Inclusion Stement

Leaf Home is committed to creing a diverse environment and is proud to be an equal opportunity employer. We strive to cree an environment th embraces differences and fosters inclusion.

Equal Opportunity Stement

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, nional origin, gender identity or expression, sexual oriention, marital stus, religion, age, results of genetic testing, veteran stus, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommoded in full compliance with the law).

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